Cognition, Culture, Context, and Conveying Care

By: Kirk St.Amant   Nicholas Bustamante  

Meeting the design and usability needs of other cultures requires an understanding of the contexts where materials are used (Norman, 2002; Garrett, 2010). From a healthcare perspective, this requires an understanding of the contexts in which patients use medical technologies and materials (Meloncon, 2015; St.Amant, 2015). The challenge involves identifying variables affecting how such materials are used in different settings to help guide the design processes used to develop different health and medical technologies. A modified version of the cognitive science concepts of scripts and prototypes can help to address such situations. This proposed presentation would examine how cognitive concepts of scripts and prototypes can guide the process of developing usable health and medical technologies for different cultural audiences. In so doing, the presenters would: Overview what scripts and prototypes are and how they can help individuals understand contexts where health and medical materials are used; Explain how scripts and prototypes can guide the design of materials to enhance use by different audiences; Discuss how the application of these ideas can assist with the translation and localization of health and medical materials for patients from other cultures. Through this approach, attendees with gain a familiarity with scripts and prototypes and learn how to use them to understand and address the contexts in which patients use health and medical technologies.

Usability, Cognition, Contexts, Design, Prototypes, Scripts, Health, Medicine, Care
Technologies and Human Usability
Paper Presentation in a Themed Session

Prof. Kirk St.Amant

Professor and Endowed Chair of Technical Communication, Technical Communication and Biomechanical Engineering, Louisiana Tech University, United States
United States

Kirk St.Amant is a Professor and the Eunice C. Williamson Endowed Chair of Technical Communication at Louisiana Tech University (USA) and an Adjunct Professor of International Health and Medical Communication at the University of Limerick (Ireland). He is also a Research Faculty member with the Center for Biomedical Engineering and Rehabilitation Sciences (CBERS) at Louisiana Tech University where he also serves as the Director of the Health and Medical Communication Center and the Director of the Usability Research Center. His research focuses on how cognitive factors affect the design of health and medical technologies, influence health and medical communication practices, and affect the design of online educational and training materials. 

Prof. Nicholas Bustamante

Professor, Louisiana Tech University, United States
United States