Innovation Showcases (Asynchronous Session)
An Open Innovation Capability Maturity Model and Inside-in Innovation View Digital Media
Innovation Showcase Kristina Kebure, Max Von Zedtwitz
Open Innovation (OI) is still a young phenomenon and its adoption by industry subject to a number of still poorly understood context factors and drivers. The development and implementation of the OI paradigm in business pose specific challenges not only to the management of the external environment but also to the development of organizational skills that would specifically prepare the organization to operate in OI networks and successfully integrate external knowledge flows into the innovation process and products. Each organization is at some level of maturity, but imperfect signaling and the deliberate withholding of firm-internal information prevent the necessary alignment both among units of the same firm and between corporate entities as a whole necessary for external and innovative collaboration. This study applies the concept of the Capability Maturity Model (CMM)—which focuses on the quality of organizational processes—to the domain of intra- and inter-organizational collaboration for innovation (open innovation). We propose the organizational-internal concept of inside-in innovation to complement boundary-spanning innovation flows such as inside-out and outside-in innovation. Based on the research of three case companies, we outline an OI-CMM, identifying some of the key capabilities needed, and suggesting further avenues of research.
Cultivating Relational Connections in Online Teams: An Application of Communication Practice to Professional Relational Development View Digital Media
Innovation Showcase Joy York
The recent health crisis of COVID 19 and resulting quarantine forced people to transition life and work from brick and mortar places into online spaces supported by remote connections. Dramatic changes in the way we connected with others rippled through our schools, workplaces, and hangout spaces, and pushed many to consider how to maintain their important relationships at a safe social distance. Interpersonal relationships create an influential dynamic for individuals and teams in organizations, and cultivating these important connections is essential to accomplish key organizational outcomes. These meaningful and supportive relationships require intention, personal investment, and communication, and remote work and online teams create a unique context for the development of professional relationships. The focus of this paper is to explore how organizational members can create a relational space in the online environment and to identify useful communication strategies that can cultivate, maintain, and strengthen relationships between leaders and members of online teams.
Psychosocial Complexities of Digital Workplaces: Lessons from Australian Remote Worker Digital Workplace Experiences during Covid-19 View Digital Media
Innovation Showcase Karen Walker
The enabling technology hasn’t been the determinant of success for Australian fully digital workplaces, for suddenly remote workers, a necessity born out of the responses to the global coronavirus pandemic. Rather, human psychosocial concerns have proven to be the critical success factor. COVID-19 has accelerated widescale changes to work and working environments. The explosion of digital workplaces being a norm for many knowledge workers, permanently or as a hybrid of working remotely and in shared physical workplaces, will outlast the pandemic. Comparing results of Australian research and actual workplace psychosocial risk assessments conducted during Covid-19 reveals the premise of the fourth industrial revolution more fully harnessing the power of human minds - our social, emotional and higher cognitive skills. Not just of the technology replacing humans for manual tasks is on shaky ground. Showcasing that psychosocial risk assessments are integral, not only for meeting occupational stress and health and safety obligations of employers, but also as part of digital work and workplace design.
Critical Success Factors of Team Performance in the Digital Age: Remote Team Performance During a Pandemic View Digital Media
Innovation Showcase Simone Outteridge
The global pandemic necessitated real-time experiments in large scale changes to work and working environments, at a time workers and organisations were under unprecedented stress. Pre-existing cracks in many team cultures, and therefore their performance, widened under the weight of becoming fully digital workplaces for many working from home. Industry 4.0 technologies offers the promise of how work can be reconfigured in order to achieve the optimal integration of uniquely human talent and performance, and machines. Where employees are no longer a 'human resource' cog in an industrial era wheel, but a source of higher cognitive skills, such as communication, cooperation, collaboration, creativity, critical thinking, decision making, and complex information processing. Research of employee performance during Covid-19 highlights, however, these critical success factors of team performance are profoundly influenced by remote, digital workplaces. This session showcases how the modalities of positive psychology, emotional expression, appreciative inquiry and trauma informed practice, optimise the holistic wellbeing of digital teams at work, optimising their performance, and that of their organisation.
