Psychosocial Complexities of Digital Workplaces: Lessons from Australian Remote Worker Digital Workplace Experiences during Covid-19

Abstract

The enabling technology hasn’t been the determinant of success for Australian fully digital workplaces, for suddenly remote workers, a necessity born out of the responses to the global coronavirus pandemic. Rather, human psychosocial concerns have proven to be the critical success factor. COVID-19 has accelerated widescale changes to work and working environments. The explosion of digital workplaces being a norm for many knowledge workers, permanently or as a hybrid of working remotely and in shared physical workplaces, will outlast the pandemic. Comparing results of Australian research and actual workplace psychosocial risk assessments conducted during Covid-19 reveals the premise of the fourth industrial revolution more fully harnessing the power of human minds - our social, emotional and higher cognitive skills. Not just of the technology replacing humans for manual tasks is on shaky ground. Showcasing that psychosocial risk assessments are integral, not only for meeting occupational stress and health and safety obligations of employers, but also as part of digital work and workplace design.

Presenters

Karen Walker
Owner, Culture Smart, Victoria, Australia