Abstract

This study focuses on Web 2.0 (i.e., the “read/write” Internet) topics, trends, and technology applications that assist government agencies to improve their operational effectiveness and achieve their governmental responsibilities. Web 2.0 applications such as blogs, wikis, mashups, podcasts, and other useful resources are described. Specific case study examples are included that show recent Web 2.0 use in such governmental agencies as the Federal Trade Commission, Department of State, Department of Defense, Library of Congress, and the Patent and Trademark Office. Benefits and concerns (opportunities and risks) of participating in the Web 2.0 world are presented. The focus of this paper is not on research, per se, but instead on presenting information, examples, and case studies illustrating Web 2.0 best practices in the public sector, including the who, what, why, where, and how of Web 2.0, as concerns governmental applications. These results clearly demonstrate that governmental entities can successfully capitalize on Web 2.0 initiatives by selectively implementing Web 2.0 applications, individually and collectively, from a growing list of such tools to facilitate multiple communication avenues among government agencies, between government agencies and citizens, and among citizens.