Abstract

Value stream mapping (VSM) is an excellent instrument for identifying wastes in any type of process. Typically VSM is used for process improvement in direct areas, but it can also be useful for improving indirect areas. When considering its use in indirect areas; however, firms have to rely on their employees & their established systems. This paper explores the concept of VSM as applied to HR process of developing a skill matrix in an auto component manufacturing firm. In first phase of the study existing skill matrix process followed was mapped and ‘process activity mapping tool’ was applied to identify wastes in the process. Following this a future state map for skill matrix process was prepared. In second phase of study foremen were interviewed to study their opinion about process. Exploratory factor analysis suggested that process, time & imposed task are the underlying causes of delay in foreman’s opinion.The study contributes to the previous knowledge on process improvement, by suggesting its application in indirect areas. It also aims at broadening the area of application of process improvement tools by considering the ‘Human dimension’ in the process.