Abstract

The competitiveness cluster, a French cluster, was implemented through an ambitious specific approach in order to develop an innovation economy and to struggle the delocalization threat. The innovation aimed by the competitive cluster constitutes a recurrent theme in Knowledge Management (KM). The objective of this paper is to analyze the importance of social dimension as a “key to success” in the implementation of KM approach and practice within the competitive cluster. The empirical analysis, case study of a cluster using some KM tool, permits to identify a critical role of the social aspect in the success of the KM technique. This role is more significant within the three strategic objectives of a KM approach namely the knowledge capitalization, sharing and creation.