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The Flexible Workforce in the Knowledge Economy
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- Title: The Flexible Workforce in the Knowledge Economy: A case study examining the perceptions of call centre staff and influence of flexible work practices to job satisfaction in a multi-national call centre operating in Australia
- Author(s): John Annakis, Barbara Lasky
- Publisher: Common Ground Research Networks
- Collection: Common Ground Research Networks
- Series: Organization Studies
- Journal Title: The International Journal of Knowledge, Culture, and Change Management: Annual Review
- Volume: 3
- Issue: 1
- Date: December 16, 2004
- ISSN: 1447-9524 (Print)
- ISSN: 1447-9575 (Online)
- DOI: https://doi.org/10.18848/1447-9524/CGP/v03/59082
- Citation: Annakis, John, and Barbara Lasky. 2004. "The Flexible Workforce in the Knowledge Economy: A case study examining the perceptions of call centre staff and influence of flexible work practices to job satisfaction in a multi-national call centre operating in Australia." The International Journal of Knowledge, Culture, and Change Management: Annual Review 3 (1): 0-0. doi:10.18848/1447-9524/CGP/v03/59082.
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Abstract
This paper explores the nature of workplace flexibility in an Australian Call Centre by comparing flexible practices to employee’s perceptions and job satisifaction on these criteria.
