Abstract

This study was conducted with a view to exploring factors predicting learner satisfaction during the COVID-19 pandemic in a Vietnamese higher education context. Survey data from 2,338 university learners who were forced to study online owing to the COVID-19 pandemic was analyzed using a structural equation model (SEM) and thematic analytical strategies. Results indicated that learner–content, learner–learner interactions, and internet self-efficacy were positively correlated with learners’ satisfaction but that learner–instructor interaction and learners’ self-regulation were not. Learners showed satisfaction with live online learning but expressed concerns about the suitability of the live content delivery and the pre-uploaded materials for online learning. The study results offer useful implications for teachers and students in enhancing quality and promoting interpersonal interactions in online learning.