Listening with Your Eyes

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Abstract

Accessibility is high on the agenda of Dutch museums, especially since the ratification of the UN Convention on the Rights of Persons with Disabilities. In this article, the Van Gogh Museum shares how accessibility has been tackled organization-wide. How does the integrated approach to accessibility throughout the organization work? As a case study, the museum presents the developments in the field of accessibility for deaf and hard-of-hearing visitors. This started with research carried out by Roos Wattel (Wat Telt!) about the needs of this particular target group. After this, action was taken toward the production of a multimedia guide in sign language. The museum shares research results and practical tips and tricks toward an inclusive museum sector.