Examining Culture at Work
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- Title: Examining Culture at Work: The Pedagogy of a Culture of Efficiency in Incoming Call Centres
- Author(s): Margaret Crouch
- Publisher: Common Ground Research Networks
- Collection: Common Ground Research Networks
- Series: Organization Studies
- Journal Title: The International Journal of Knowledge, Culture, and Change Management: Annual Review
- Keywords: Cultural Work-based Communities, Informal Learning, Performance Management
- Volume: 4
- Issue: 1
- Date: September 25, 2005
- ISSN: 1447-9524 (Print)
- ISSN: 1447-9575 (Online)
- DOI: https://doi.org/10.18848/1447-9524/CGP/v04/59057
- Citation: Crouch, Margaret. 2005. "Examining Culture at Work: The Pedagogy of a Culture of Efficiency in Incoming Call Centres." The International Journal of Knowledge, Culture, and Change Management: Annual Review 4 (1): 0-0. doi:10.18848/1447-9524/CGP/v04/59057.
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