Abstract

Given the developments of our times and by entering organizations into the “Knowledge-based economy,” today the human resource is the most critical strategic element in increasing the effectiveness and efficiency of organizations. Without the individual’s voluntary cooperation, organizations are not able to develop the effectiveness of their collective wisdom. The distinction between voluntary and compulsory cooperation is very important. When compulsory, individuals perform their tasks to the extent of meeting the requirements. But when voluntary, individuals give their efforts and insights towards fulfilling their capacities to the organization’s benefit, and give a priority to accountability towards others’ interests. This behavior is caled “Organizational Citizenship Behavior.” Emotional intelligence is so important for success that it comprises 60% of performance in all jobs and is a major factor for predicting the individual’s behavior in an organization.