Abstract
This presentation is based on recent research on how the implementation of Artificial Intelligence (AI) chatbots, such as ChatGPT, has the potential to transform the museum industry by improving inclusivity and knowledge production. Drawing on Foucault’s power and knowledge theory, this research examines how AI chatbots can serve as a web of power that shapes the production of knowledge in museums. The research explores the collective contributions of various power relations to the production of knowledge through the AI chatbot. The study focuses on the impact of AI chatbots on the museum industry, particularly in terms of community engagement and power relations. It considers how AI chatbots like ChatGPT can be used to improve inclusivity in museums by offering multilingual services and facilitating communication with visitors who may face language barriers. The presentation envisions implementations of AI chatbots in museums that have improved accessibility and inclusivity for diverse communities. It contributes to the ongoing and cutting-edge discussion on the role of AI in museums and the potential benefits and challenges that come with its implementation.
Presenters
William ZhouStudent, Doctor of Education, George Washington University, District of Columbia, United States
Details
Presentation Type
Theme
2023 Special Focus—Museum Transformations: Pathways to Community Engagement
KEYWORDS
ChatGPT; Artificial intelligence; Foucault; Knowledge Production; Inclusivity; Community engagement
