Abstract
This paper presents the findings of qualitative case studies of two art museums that, based on previous research, were identified as operating at the most developed level of capacity for visitor research in Canada. Specifically, this research aimed to understand how such capacity manifested itself in these museums across the key dimensions comprising an empirically-validated conceptual framework for its measurement. The cross-case results provide valuable insights into what what visitor research practice and capacity looks like in the Canadian art museum sector and resulted in numerous transferable lessons learned that can be applied beyond the setting of each specific case. These lessons will are framed as considerations for other museums interested in the prospect of building their capacity around visitor research and evaluation.
Presenters
Agnieszka ChalasAssistant Professor, Art Education, National Institute of Education, Nanyang Technological University, North West, Singapore
Details
Presentation Type
Paper Presentation in a Themed Session
Theme
KEYWORDS
Visitor studies, Evaluation, Case study, Art museum
