Step-by-Step Strategies
Asynchronous Session
The Impact of Relationship Quality of Collaborative Knowledge Networks and Organizational Learning in Enhancing Quality of Hajj Services View Digital Media
Paper Presentation in a Themed Session Rola Younis Masoud Mohammed, Muhammad Zafar Yaqub
The paper outlines a theoretical model that elaborates upon the impact of relationship quality on organizational learning created through collaborative knowledge networks to enable continuous improvement of the processes involved in the efficient and effective management of Hajj operations, so as enhance the quality of services. While making an appeal to the knowledge management theory, social exchange theory and the total quality management principles, it has been postulated that an enhancement in relationship quality among the members socially embedded into collaborative knowledge networks induces the creation, sharing and integration of knowledge that may lead to an enhancement of service quality through a continuous improvement of the processes involved in the efficient and effective management of Hajj Services.
Development and Validation of the Self-help Organization Development Scale among Patients with Chronic Health Conditions in Hong Kong View Digital Media
Paper Presentation in a Themed Session Steven Sek-yum Ngai
Self-help organizations (SHOs) are formed when patients with chronic health conditions (PCHCs) come together to share their perspectives and knowledge in problem-solving, which serves as the basis for promoting the self-reliance and well-being of PCHCs. Nevertheless, practical challenges persist because little is known about what and how to evaluate for the developmental outcomes of SHOs. To address this knowledge gap, the present study develops and validates the Self-Help Organization Development Scale (SHODS). A total of 232 core members from 54 SHOs in Hong Kong participated in our study. The SHODS structure was validated by confirmatory factor analysis. This analysis derived five factors: citizen support, business support, member recovery and mutual aid, organizational health, and functional sustainability. The five-factor structure demonstrated stability across various types of SHOs, as validated by the subgroup analysis based on two criteria: duration of SHO establishment and organization affiliation. Good concurrent validity was supported by significant correlations between the SHODS factors and organizational variables, including staff supervision, staff understanding, networking, advocating, and educating the public. The SHODS also showed excellent internal consistency. In conclusion, the SHODS is a psychometrically sound instrument for measuring the developmental outcomes of SHOs.
Rebalancing Your Workforce Post-COVID: A Leadership Framework for Unlocking Performance and Strengthen Resilience View Digital Media
Paper Presentation in a Themed Session Thomas Seemann, Melanie Seemann
The work environment has changed considerably due to the COVID pandemic. A growing body of empirical research shows that employees feel increasingly stressed and anxious. They consider themselves more detached from the organization they work for than previously. Organizations need to readjust their leadership practices to cope with this situation and rebuild work motivation and resilience. We propose a leadership tool that focuses on two key dimensions, which we call the “task channel” and the “energy channel”. Managing the task channel comprise of balancing the challenge [C] of a task and the corresponding skill set [S] of the individual performing the task. Recent research findings shed light on how to balance these two factors and create optimal work conditions in the workplace. Managing the energy channel comprise of balancing the workload [WL] of an employee and his/her capacity to work [CW]. This ensures that the mid-term and long-term effectiveness of employees is maintained and energy-depletion, fatigue, and burn-out is prevented. Organizations can actively apply strategies to leverage wellsprings and effectively reenergize their workforce. Thinking through and acting upon these factors provides leaders with the insights they need to maximize their people's performance and at the same time establish a more mindful workplace.
COVID-19 and Digital Innovation: Crafting a New Mobile App with Conjoint Analysis in Response to Changes in the Fitness Market and Competitive Landscape View Digital Media
Paper Presentation in a Themed Session Manfred F. Maute, Nicole M. Cunningham
Although manifestations of the COVID-19 pandemic are evident in almost every aspect of daily life, few market and competitive landscapes have been affected as profoundly as health and fitness. In this study, a new mobile fitness app is crafted empirically with conjoint analysis to address the threat to big-box gyms posed by pandemic-related changes in consumers’ health and safety needs and the seismic shift to outdoor and at-home fitness. We estimate preferences for fitness apps configured with two levels of four attributes and assess preference heterogeneity for sub-groups of users defined by gender and income. Our findings demonstrate that price and community engagement are the most important attributes used to evaluate fitness apps and that an app configured with premium price, low community engagement, unlimited classes and standard workout/nutrition plans is preferred by consumers. In addition, the analysis of reversals and demographic differences reveals preference heterogeneity that can be exploited by targeting niche segments of female and low-income consumers with active community engagement and unlimited classes. Theoretical and managerial implications of responding to pandemic-related changes in market and competitive landscapes with digital innovation are considered.
