Twenty-third International Conference on Knowledge, Culture, and Change in Organizations

Abstract

The paper outlines a theoretical model that elaborates upon the impact of relationship quality on organizational learning created through collaborative knowledge networks to enable continuous improvement of the processes involved in the efficient and effective management of Hajj operations, so as enhance the quality of services. While making an appeal to the knowledge management theory, social exchange theory and the total quality management principles, it has been postulated that an enhancement in relationship quality among the members socially embedded into collaborative knowledge networks induces the creation, sharing and integration of knowledge that may lead to an enhancement of service quality through a continuous improvement of the processes involved in the efficient and effective management of Hajj Services.