Twenty-first International Conference on Knowledge, Culture, and Change in Organizations

Abstract

The purpose of this session is to describe a twenty-year research and development journey of the digital Culture Excellence assessment tool, which is used widely to assess and improve safety, quality, and sustainability culture in more than 85 countries. The research process resulted in a conceptual model of four categories and 20 dimensions of culture, alongside a practical online assessment tool to measure their status and facilitate change. This session introduces quantitative and qualitative data on quality, sustainability, and safety culture direct from the industry with academic analysis to highlight new dimensions and issues.