Abstract
This study examines how human and non-human factors in Social Networks (SN) interact and mobilise Intellectual Capital (IC) for Value Creation (VC) through problem-solving during a digital transformation process. Although the IC literature anticipates a critical shift in organising and using inter-connected communities for VC, few studies have looked at this issue. Drawing on Actor-Network Theory, the current study provides insights on IC mobilisation and problem-solving to create value in the public sector. Additionally, the study contributes to the evolving fifth stage of IC research, where IC is viewed as a supporter for the wider ecosystem and the internal and external stakeholders it comprises. The study adopts a qualitative approach, employing a holistic embedded case study method at a public sector organisation in Sri Lanka. Semi-structured interviews were conducted with different internal and external stakeholders, and the collected data were analysed using thematic analysis. Primary results suggest IC can be mobilised to VC using SN and Information Technology. Implications, including both how IC research is shifting from creating wealth to creating value and how it is evolving beyond the organisation to encompass broader social and environmental issues through increased networking, are discussed.
Presenters
Thilini ArachchigePhD Student, Department of Accountancy, University of Otago, Otago, New Zealand
Details
Presentation Type
Paper Presentation in a Themed Session
Theme
Organizational Intangibles and Tangible Value
KEYWORDS
Intellectual Capital, Knowledge, Social Networks, Value Creation, Information Technology, Actor-Network
