Twenty-first International Conference on Knowledge, Culture, and Change in Organizations

Abstract

Over the past years, knowledge measurement or even quantification has been a topic of controversity in the knowledge management community. The imperative of improvement does require measurement to manage knowledge. Many companies, especially project and service-oriented ones, measure their knowledge, but without a common definition of knowledge or respective methods which makes benchmarking rather tough. Consequentially, different epistemological approaches are contextual drivers of defining, understanding and using knowledge measurement. This paper deals with this issue and proposes a knowledge asset map to show the company knowledge pool and quantify different knowledge areas. Furthermore, a questionnaire is adjusted and employed to gather the required data for diverse project management knowledge areas mentioned in the Project Management Body of Knowledge (PMBOK). The value of the knowledge gap in relation to the PMBOK can be calculated according to the local perspectives to the map, the respective value of each knowledge are to operational goals, and the future knowledge requirements to those goals. Further, the method validated by measuring ten project management knowledge areas of the PMBOK in the Renewal Team of Melbourne Metro Train. The paper concludes with a discussion on knowledge gap approximation in unusual conditions, such as global pandemic COVID-19, along with suggesting directions for future research.