Andreina Galvez Andreina’s Updates

Assignment 6

In deontological thinking, people could see both the good and bad side in things. Someone does what they believe is right at the moment although there could be a bad outcome. I have witnessed an example of deontological thinking when I was a supervisor at Home Depot. I was helping a customer at the Returns Desk and the customer wanted to return some items that you could tell were stolen and did not have a receipt or any form a payment with them. The customer looked very sketch and the Lost Prevention team were already keeping an eye on him. The store's policy is that you have to have the form of payment you purchased the item with or the receipt in order to get your money back or just have a valid ID to receive store credit. The customer handed me an ID that did not even look valid and was really plastic feeling. Therefore, I pretended that the ID wouldn't swipe in our system therefore I wouldn't be able to complete his return. The customer got really angry because he wanted to receive the store credit to sell it for money, but I just apologized and said that I wouldn't be able to process his return and he stormed off. I went against our store policy and denied his ID because I had that authority and because I didn't believe that he should be getting free money for something he previously stole from a different store. The consequence of this could have been a big write up from my manager for denying their ID. But I had seen another supervisor do it, therefore I believed it was only right to do the same even though I could have gotten in a lot of trouble.

  • Kenneth Rauen