The Impact of Organizational Climate on the Turnover Intention of Call-center Employees

The main objective of this study was to investigate the predictable relationships between the factors of organizational climate and turnover intention. It was developed with 333 call-center’s operators of three companies of the charging sector in Fortaleza (Ceará-Brazil). The raised answers were cod...

The International Journal of Knowledge, Culture, and Change Management: Annual Review

Common Ground Research Networks