Outpatient Perceptions of Public Hospitals’ Services in Ho Chi Minh City, Vietnam

This study explores key factors in outpatient satisfaction. A sample of 619 outpatients from ten public hospitals were interviewed in Ho Chi Minh City, Vietnam. Five key factors were found to impact outpatient satisfaction: effectiveness, respect, appropriateness, reputation, and efficiency. The fin...

Organizational Cultures: An International Journal

Common Ground Research Networks