Managing Diversity in the Public Sector

The focus of this study is an investigation of service delivery in the public sector with emphasis on how it has been transformed and improved since 1994 when South Africa became a democratic country. The policy of “Batho Pele”, a Sesotho word meaning, “People First”, has been formulated since 1994...

The International Journal of Diversity in Organizations, Communities, and Nations: Annual Review

Common Ground Research Networks