Comparison of the Malcolm Baldrige National Quality Award Model and the Intellectual Capital Management Model

This article aims to compare the Malcolm Baldrige National Quality Award (MBNQA) model with the Intellectual Capital (IC) management model. Based on the literature review, results indicate that the main components of the IC management model can be linked with the seven criteria of the MBNQA model. M...

The International Journal of Knowledge, Culture, and Change Management: Annual Review

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