Challenges Faced by University Staff Members when Providing Services to International Students

A qualitative case study examined the challenges of service provision and utilization at an Australian university. Using a Social Constructivist Grounded Theory methodology, 73 participants were interviewed, including 38 staff members (16 academic, 22 non-academic), 25 international (IS) and 10 dome...

The International Journal of Learning: Annual Review

Common Ground Research Networks