Abstract
This study investigates the role of organizational knowledge and knowledge management in small and mid-sized museums in the United States. Building on multiple theories and constructs of knowledge management, a new conceptual framework is empirically tested to assess the enabling practices and behaviors of museums that foster knowledge creation, management, and sharing. The framework links these practices and behaviors to a multi-modal perspective of museum performance and inclusivity. Studying 191 museums, statistical analyses indicate the socio-technical nature of museum knowledge management, uncovering relationships between a museum’s leadership, technology infrastructure, organizational culture, and their ability to achieve performance and inclusivity goals.
Presenters
Neville VakhariaAssociate Dean of Research and Planning, Associate Professor, Westphal College of Media Arts & Design, Drexel University, Pennsylvania, United States
Details
Presentation Type
Paper Presentation in a Themed Session
Theme
KEYWORDS
Organizational Knowledge, Museum Performance, Knowledge Management, Small and Mid-sized Museums
Digital Media
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