Eleventh International Conference on The Inclusive Museum

Abstract

Since 2013, GVAM has been developing apps for visiting museums and cities including accessible resources for people with disabilities (sensorial disabilities and people with reduced mobility). This solution is consolidated and implemented in the Spanish market through fifteen apps within the World Heritage Cities Group and several interactive guides for museums and national monuments: the Alhambra and the Generalife monumental complex, seven “Royal Sites” managed by Patrimonio Nacional (National Heritage institution), five museums managed by the Spanish Ministry of Culture, or the National Museum of Art of Catalonia. Through the “GStats” tool we study the use of these applications, analyzing data such as the percentage of activation of accessibility resources (subtitles, sign language audio description), the average viewing time of each point of interest, the location from which users access each content, etc., as well as the satisfaction of visitors with and without disabilities. Currently, we are in the process of updating and improving these cultural apps, with new features and tourist services that allow integrating the accessible culture in the touristic promotion. Within “the inclusive museum” framework of the congress, we want to share the results of this work, analyze it, and show or teach how to use the tools at our disposal to guarantee the access to our heritage for people with functional diversity.