Eleventh International Conference on The Inclusive Museum

Abstract

Accessibility is high on the agenda of Dutch museums, especially since the ratification of the UN Convention on the Rights of Persons with Disabilities. In this paper, the Van Gogh Museum shares how accessibility has been tackled organization-wide. How does the integral approach to accessibility throughout the organization work? As a case study, the museum discusses the developments in the field of accessibility for visitors who are deaf and hard-of-hearing. This started with research carried out by Roos Wattel (Wat Telt!) about the needs of the deaf and hearing-impaired visitors. After this, steps have been taken towards a multimedia tour in sign language. The museum shares research results and practical tips and tricks, towards an inclusive museum sector.