Ninth International Conference on Health, Wellness & Society

Abstract

Currently, chronic kidney disease (CKD) is a global health problem. In Thailand, the ministry of public health has implemented the policy to provide the care for CKD patients in the public hospitals by a multidisciplinary health professional team as the chronic kidney disease clinics (CKD clinic). This study aims to assess patients’ satisfaction in the CKD clinic under the policy of the ministry of public health as an indicator of the quality of healthcare and for understanding the satisfaction level and the potential to improve healthcare services and outcomes. This descriptive study was conducted among 272 CKD patients within their visit to the CKD clinic from 140 public hospitals in 12 regional service providers in Thailand. The measurement tool was the questionnaires regarding the satisfaction and being described into four aspects: services, place, health professional staff, and medical equipment and supplies. Descriptive statistics were used to identify patients’ satisfaction with CKD clinics. Results: The mean age of 272 CKD patients was 64.19±13.39 (54.4% female). The average year of being CKD patients was 4.01±4.12 years. The participants rated their overall satisfaction as high (62.9%) and average (37.1%) level. Aspects with a high level of satisfaction included: health professional staff (60.3%) and medical equipment and supplies (52.2%). The average level referred to service (58.8%) and place (53.7%) aspects. This study has demonstrated levels of satisfaction with the CKD clinic that could tailor for the significant implications and challenges in improving healthcare service policy further.