Abstract
The objective of this study was to determine the level of patients’ satisfaction with services at the Health Center of The Polytechnic Ibadan. A cross-sectional survey was conducted 400 staff and students selected by systematic random sampling. Majority were satisfied in interaction with personnel. There was no significant association between gender, age, level of education and occupation with the overall level of satisfaction with services. However, there were significant associations between level of education, accessibility (P<0.05), and waiting time (P<0.05). Though patients were generally satisfied with services offered, dissatisfaction was expressed regarding inadequacy of drugs and toilet facilities. Recommended for the center were: drug revolving fund, periodic seminars for personnel, improved electricity supply and toilet facility while recognizing patients’ feedback in evaluating health services at the center.
Presenters
Olalere Adegboyega AdeagboChief Medical Director, General Practitioner , Lily Hospital and Maternity, Oyo, Nigeria
Details
Presentation Type
Paper Presentation in a Themed Session
Theme
Public Health Policies and Practices
KEYWORDS
Polytechnic Health Center Ibadan, Patients' Satisfaction, Accessibility, Waiting-time
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