Eighth International Conference on Health, Wellness & Society

Abstract

Despite being one of the fastest economies of the world, and having taken big steps to improve the country’s health status after independence, India still has a long way to go. India’s healthcare system is challenging, particularly because of huge population size, economic and social factors coupled with the increasing burden of communicable and lifestyle diseases. Public hospitals are heavily utilized by lower income groups of the society. While this is a good indication of the level of access of people to the facilities, this also casts an obligation on the Government to improve their infrastructure and systems. Sufficient capital and technology may be necessary conditions for achieving health gains, but experience in many countries confirms that they are not sufficient. Reports of patients dying due to lack of oxygen supply or wrong sterilization procedures, patients denied admission and treatment due to shortage of staff or unavailability of necessary drugs and equipment’s in the hospitals is prevalent. This research aims to investigate the quality of care & sanitation facilities of tertiary level public healthcare facilities in India. Data was collected from users and providers of the hospitals by using standard instruments and following ethical guidelines. Infrastructural scarcity and manpower allocation were a major issue. Staffs were significantly more negative in rating various aspects of hospital services. The researcher recommends accountability based work environment to improve their readiness to help and direct. Periodic training modules for health workers at all levels can help to increase their motivation towards work.