Thirteenth International Conference on The Constructed Environment

Abstract

The construction industry has shifted towards adopting Total Quality Management (TQM) techniques in order to maintain a competitive advantage. Despite prior research exploring the relationship between TQM and organisational performance, the need for a tailored approach to performance objectives is an overwhelming ambition. This study examines the impact of TQM practices on organisational outcomes by surveying the knowledge of contractors in the construction industry. The study identifies eight key TQM practices and assesses their impact on established performance indicators using a questionnaire administered to 275 contracting organisations in Abuja, Nigeria. The results reveal a significant relationship between TQM practices such as top executive commitment, education and teaching, process control, and continuous progress, and the success of contractor organisations. The study also uses mapping to demonstrate how these TQM practices can be leveraged to enhance performance outcomes. These findings emphasis’ the need for flexible and adaptive implementation of TQM practices, rather than a one-size-fits-all approach, in order to achieve organisational performance improvement. Additionally, the study highlights the importance of ongoing commitment from top management in promoting the significance of TQM throughout the organisation.