Ninth International Conference on The Constructed Environment

Abstract

Nowdays, Business Continuity Management (BCM) is used by organizations to support the sustained performance of their core activities in the face of adversity. In the hospitals case, due to their special requirements (24/7 operation, special needs, complex services, etc.), they require the use of a model and tools to evaluate their processes considering the BCM within their lifespan. This presents a great challenge to the hospitals top management for a responsible management of a crucial infrastructure that performs critical operations in adverse events of the closest population. The work of the doctoral thesis of the main author tries to develop a hospital infrastructure management model through Facility Management (FM), it is based on a matrix constituted by the areas included in the FM (Asset, Project, Real Estate, Workplace, Energy Management, and the Facilities Services), on the other hand, the functions of the non-core activities of a hospital. Therefore, it is intended to take advantage, through the FM competences of Leadership and Business Continuity Plan (BCP), to guarantee these vital facilities and the critical operations they carry out throughout the life cycle. This research has found that the provision of a hospital infrastructure management model through FM, to achieve sustainability and efficiency of non-core activities and support services of health institutions, can improve operability - and be the basis of a tool for the evaluation of the built environment of this type of facilities, which are critical for society.