Twentieth International Conference on Technology, Knowledge, and Society

Abstract

The evolution of chatbots over the last three decades has led to them now simulating natural human interactions, which means that automation has caught up with writers. These technologies have reached a point where they can create new written content and give the illusion of understanding. As a result, the latest iterations of these technologies now require us to update long-established education pedagogies and navigate necessary pivots within careers rooted in written and visual communications. This paper analyzes both the positive and negative implications of our increasing reliance on chatbots and their AI-generated text. It explores the trade-offs and gauge the general public’s trust of these interactions while examining the unintended and secondary industry impacts and challenges, including those affecting business, software development, and customer support.