Twenty-fourth International Conference on Knowledge, Culture, and Change in Organizations

Abstract

This research investigates knowledge management processes within Higher Education Institutions (HEIs). The study provides a nuanced understanding of these processes. The research objectives include examining the intricacies of knowledge management processes. Additionally, the research aims to identify challenges and opportunities in knowledge management processes within HEIs. The goal is to develop a way that outlines critical components contributing to the sustainability of knowledge management processes in HEIs. Through Systematic Literature Review, the study was limited to articles published between 2000 and 2023 to ensure relevance, with 20 of the 87 studies evaluated deemed significant for the research. The study examined the critical stages of creation, capturing, organization, storage, knowledge sharing, and application, offering a scientific perspective to enhance our understanding of sustainable KM processes in higher education. The research examined knowledge creation processes and discovered the intricate correlation among people, cultural management, and technology across the Knowledge Management (KM) processes. The study underscores the imperative alignment of individuals, culture, and technology for successful and sustainable KM implementation in diverse organizational contexts. This holistic perspective reveals the nuanced dynamics for effective knowledge handling and application.