Abstract
The Internet as an architecture and the technologies it supports presents a new dynamic within organizations, such as local governments, as much in the way of structuring themselves, of organizing themselves as in the way of doing business. Information technology has become a central vehicle for administrative reforms and public sector transformation and gave rise to the term e-government. Local government officials are called upon to align the business of a municipality with technology in order to attain the business goals related to e-services. The goals of this study are 1) to propose a conceptual model of the virtual organization for local governments; 2) develop a tool to measure the degree of virtuality of local governments offering e-service; and 3) explore the relationship between the degree of virtuality score and population size. The virtual organization is defined as a strategic mindset of virtually organizing the local government around four vectors that define the virtuality of the organization. We purport that a degree of virtuality score can be calculated based on the vectors of the virtual organization model: e-service, citizen experience, knowledge leverage, and institutional competencies. Data was collected in March 2021 from a purposeful sample of 94 elected officials or civil servants from Canada, the United States of America, Greece, Iceland, Portugal and Sweden. The degree of virtuality score of 69 participating cities are presented. Results show a positive correlation between population/city size and the degree of virtually score.
Presenters
Luc LagrandeurAssociate Dean Academic / Professor of Entrepreneurship, Business Consulting, Marketing, Faculty of Management, Laurentian University, Ontario, Canada
Details
Presentation Type
Paper Presentation in a Themed Session
Theme
Knowledge Economies as the Constant
KEYWORDS
E-GOVERNMENT, VIRTUAL ORGANIZATION, DEGREE OF VIRTUALITY, E-SERVICE, LOCAL GOVERNMENT
Digital Media
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