Twenty-fourth International Conference on Knowledge, Culture, and Change in Organizations

Abstract

The purpose of the research is to survey satisfaction of welfare and benefit services of staff working in Faculty of Medicine, Burapha University, and explore those welfare and benefit needs which were not fulfilled by the organization. The analytic descriptive survey including 529 responding participants were stratified random sampling from 760 of populations, it is conducted by a questionnaire. The data were analyzed by using frequency, percentage and standard deviation. It revealed that: 1) The overall satisfaction of welfare and benefit services of staff was in a medium level (Xbar 3.07, SD 0.69). The most satisfaction were health and wellbeing services (Xbar 3.48, SD 0.62) such as providing vaccination services in risk groups (Influenza/Covid-19 vaccines) and group health insurance. The least satisfaction were recreation services (Xbar 2.74, SD 0.75) such as the last year that facing COVID-19 situation caused of no sports competitions to build relationships between personnel or organizing party activities for various occasions. 2) Need assessment of staff’s welfare and benefit services classified by aspects and type of personnel found that in economic aspects; academic staff needs the extra payouts in shortage branch positions and supporting staff needs the subsidy for their children’s education. All type of staff needs the provident fund welfare arrangements in career stability aspects, the organizing training to enhance knowledge and skills in each department in education aspect, an event to congratulate those who have outstanding achievements in recreation and the continuing group health insurance in health and wellbeing aspect.