Twenty-third International Conference on Knowledge, Culture, and Change in Organizations

Abstract

Using Kurt Lewin’s model of change, the paper considers how the Public-Private Partnership (PPP) Center of the Philippines transitioned the implementation of its training mandate from a traditionally face-to-face experience to a technology-driven initiative, in response to the greater demand for PPP knowledge among the many government agencies across the country and despite the limitations brought about by the COVID-19 pandemic. During the Unfreeze Stage, the PPP Center had to revisit how the COVID-19 has impacted how it delivers on its mandate; allow it to take stock of its existing processes and available resources; articulate the problem given the lockdowns and suspension of work; and gather buy-in from principals, colleagues, partners, and clients. At the Change Stage, the proposed solution is devised; allowing for the re-tooling of content, processes, and platforms; capacitating personnel on the new competencies needed to deliver an online training program; and tapping national and international partners to augment resource deficiencies; and piloting the new system. The Refreeze Stage documents the implementation and results of the change program and the feedback processes necessary to improve; and leading to an exploration of the potential for e-learning to complement the existing suite of capacity building services. Results of this study may inform similarly-situated government institutions of the opportunities and pitfalls of re-tooling certain aspects of their core services to better respond to client demands and the consequences of large-scale disruptive events such as pandemics.