Twenty-third International Conference on Knowledge, Culture, and Change in Organizations

Abstract

Affected by the impact of the COVID-19 in recent years, many companies have gradually adopted a hybrid working model. When faced with unexpected situation, small and medium enterprises are less able to use resources flexibly than large enterprises. As a result, companies may suffer from poor operations or close down. In addition, are likely to feel anxious and panic when they receive the change of work pattern within a short period of time, which will affect their performance, work attitude and willingness to leave the company. This study found that the turnover rate of Company I reached a new high after implementing the hybrid work model. In order to retain talented people and increase the competitive advantage of the company, the researcher investigated the reasons for employees’ departure and the change of employees’ mentality after the implementation of the hybrid work model in small and medium-sized enterprises. Therefore, this study proposes to use turnover questionnaires and interview questions to understand employee turnover factors in response to the talent crisis faced by companies.