Twenty-third International Conference on Knowledge, Culture, and Change in Organizations

Abstract

The COVID-19 pandemic has presented healthcare organizations with unprecedented moral challenges. While resiliency has been proposed as a salve for the distress experienced by providers and administrators alike, resiliency is classically a virtue to be sustained for a short period of time, lest it lead to despair. In four parts, this session offers a sophisticated diagnosis of the respective organizational “diseases” of moral distress, moral injury, and moral suffering (Part 1); a detailed description of how organizations can treat these diseases through moral resiliency, moral resolve, and moral recovery (Part 2); a comprehensive method by which organizations can treat these diseases through ethical leadership via emotional intelligence and integrity, authenticity and equality, and servanthood and empowerment (Part 3); an a value-based plan of care by which organizations can foster moral character, moral courage, and moral compassion (Part 4).