Abstract
This study investigates the influence of high-performance work systems (HPWSs) on expression of servant leadership style in hotel settings. More specifically, it examines how this can generate positive outcomes in work engagement and extra-role behavior in a sample of Spanish hospitality workers. The study’s main purpose is to identify key organizational factors that induce positive employee outcomes in hospitality. Structural equation modelling with Amos was conducted to validate a sequential mediation model with two mediators. The results demonstrate that HPWSs create a propitious environment for managers’ servant leadership and its positive effects on work engagement. The findings highlight the important role work engagement plays in encouraging employees’ extra-role behavior. HR architecture and the manager’s participatory orientation do not suffice to motivate employees to go the extra mile; it seems essential first to influence the psychological experience of work by nurturing work engagement. Theoretical contributions and implications for hospitality are highlighted.
Presenters
Araceli Rojo Gallego-BurínUniversity of Granada Marisel Fernández Giordano
Lecturer, Business Management, Universidad Complutense de Madrid, Spain Marta Riquelme Medina
PhD Candidate, Business Organisation I, University of Granada, Granada, Spain Irene Huertas Valdivia
Details
Presentation Type
Paper Presentation in a Themed Session
Theme
2022 Special Focus—Organizational Memetics: Nature-Centered Perspectives on Organizations
KEYWORDS
Leadership, Hospitality, Employee