Abstract
The proliferation of ICTs has changed the structure of modern organizations around the world making it compulsory for employees to interface with various kinds of technologies for work performance. ICTs is regarded as the basis of global and local competitiveness in business because of its ability to facilitate and enhance effective and efficient production and delivery of goods and services. Despite all the benefits associated with the use of technology by organizations, it is believed that technology is a double-edged sword that offers numerous advantages and disadvantages because of its impact on employees wellbeing. Researches have shown that ICTs is responsible for inducing stress in employees, this kind of stress is referred to as technostress. Technostress is a stress caused by the inability of individuals to cope with the use of technology or overexposure to ICTs. The speedy technological revolutions have created a knowledge gap for employees, multitasking, work overload and work-family conflict. The major objective of this paper is to investigate the current literature base of technostress and its antecedents, implications and moderators. This paper utilized a systematic literature review and content analysis was used to collect and analyse the literature. Findings revealed that technostress can affect job satisfaction organizational commitments, performance, productivity and intention to extend the use of ICTs. The antecedents, implications and moderators of technostress would be discussed.
Presenters
Deborah OkoloPh.D Candidate , Azman Hashim International Business School UTM, Universiti Teknologi Malaysia ( UTM), Wilayah Persekutuan Kuala Lumpur, Malaysia
Details
Presentation Type
Paper Presentation in a Themed Session
Theme
KEYWORDS
Technostress, Technology, Antecedents, Moderators, Implication, ICTs,
Digital Media
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