Nineteenth International Conference on Knowledge, Culture, and Change in Organizations

Abstract

The shortage of Professional Librarians in the Philippines has resulted in hiring employees with little to no background or experience in librarianship to serve in libraries in many institutions. This practice can cause difficulties for the librarian concerning staff management and the delivery of library services. However, it can be argued that having untrained staff is better than having no staff at all. Discovering the staff’s potential is sometimes not easy but can be of great value to library management. The librarian in an Academic Library in Northern Philippines investigated its personnel’s capacity by assigning them to handle the Current Awareness Service (CAS) of the library with very little assistance from the Librarian. This paper reports the work of the staff in the CAS of the library and its impact on the student community, as well as the values learned and problems encountered by the personnel in performing the task.