Twenty-fifth International Conference on Learning

Abstract

The purpose of this study is to find the employability skills of store service staff for graduated students of technical university. The focused interview method is adopted. Four industrial experts and four academic experts are invited. The results show that there are three groups of employability skills. That is, competences of specific skills group, general competences group, and behavior/attitude trait group. There are 11 competences in specific skills group, 14 competences in general competences group and 12 competences in behavior/attitude trait group. The first five important competences in specific skills group are broad general stores service knowledge, specific knowledge of empirical/ practical methods in stores service field, specific theoretical knowledge in stores service field, and applying rules and regulations in the stores, documenting ideas and information. The first five important competences in general competences group are problem-solving ability, analytical competencies, ability to work in a team, reflective thinking, assessing one’s own work, and learning abilities. The first five important competences in behavior/attitude trait group are oral communication skills, loyalty and integrity, power of concentration, initiative, and getting personally involved. The findings can give the department to plan a curriculum for their students to learn the employability in the technical university.