Third International Conference on Tourism & Leisure Studies

Abstract

As a consequence of globalization, the social, political, and economic transformations which have arisen over recent decades have resulted in changes to the business sector. Tourism, specifically hospitality, has also been affected by this phenomenon and has developed innovative alternatives to meet the challenges of an increasingly competitive market and the need for change. The role of leadership emerges as an example of this process and its influence in hotel management is ripe for new scientific research. This study analyzes the evidences found in scientific literature about the impact of leadership in the hotel industry. The study is carried out by reviewing relevant information in databases such as Scopus, Web of Science, or ResearchGate. National and international studies conducted in three, four, and five-star hotels are analyzed. The results show the importance of leadership in the hotel industry based on the two fundamental areas of job satisfaction and customer satisfaction.