Abstract
There are growing applications of robotics in tourism and hospitality. However, few studies have examined what tourists remember and share after their experiences with robots. To address this gap, this working paper captures tourists’ memorable experiences with robotics in hospitality settings based on consumer-generated reviews. These reviews are analyzed across five dimensions: embodiment, emotions, human-oriented perceptions, feeling of security, and co-experience. Excerpts are extracted from the reviews to provide insights into the role of robotics in these travel remarks.
Details
Presentation Type
Paper Presentation in a Themed Session
Theme
Tourism and Leisure Industries
KEYWORDS
"Experiential Product Development", " Evaluation", " Robotics"
Digital Media
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