Aging & Social Change: Eleventh Interdisciplinary Conference

Abstract

Due to an increasingly aging population and lifetime care guarantees, the number of older adults seeking long-term care facilities is growing. The rapidly expanding population of older adults needs even more nursing assistants. It estimated that nursing homes will have to fill 680,000 nursing assistant jobs between 2016 and 2026. Over the past few decades, there has been a growing interest in studying the relationship between staff factors (including nursing assistants, care aides, frontline caregivers, and direct care workers) and resident satisfaction with long-term care. However, a limited systematic review has investigated the evidence in terms of measuring resident satisfaction and its staff factors. We searched PubMed, PsycInfo, AgeLine, MEDLINE, Scopus and hand searched articles published from the database`s inception to March 2021. 361 titles and abstracts were screened for relevance. A total of 25 articles (from 10 countries and regions) provided evidence about the relationship between staff factors and resident satisfaction in different long-term care settings. Six studies investigated the relationship between staff job satisfaction and resident satisfaction, six studies examined staff interaction with residents during daily care, nine studies found that staff intervention programs are actually associated with increased resident satisfaction, and four studies focused on staff roles to improve resident experiences. In order to obtain a comprehensive picture of the relationship between staff factors and resident satisfaction, we highlight the broad areas relating to staff factors that appeared to contribute to resident satisfaction.