Service Design as a Catalyst for Cloud based Patient-centered eHealth: A Case of Maternity Information Services in an Under-resourced Setting

Abstract

Today’s health care is faced with many challenges alongside emerging trends and opportunities. This has triggered a paradigm shift in the art of design from stand-alone products towards building holistic services. The three dimensions (i.e. challenges, emerging trends and opportunities) are critical in analyzing health care landscape towards delivering better design solutions. There’s a need therefore, to optimize opportunities thereof to reduce health inequalities towards transforming health care. The objective of this paper is to apply the ‘service concept’ as a catalyst for cloud-based patient-centered eHealth services as a case of maternity information services among urban poor populations. Twenty-three (n=23) women participants were recruited from six health facilities within informal settlements in Nairobi County Kenya. A cloud based mobile health design is proposed to support women in managing personal health and health and well-being information during maternity period. A prototype mobile app (AfyaTab) is developed as a proof of concept of the design towards improving the quality of maternal healthcare.

Presenters

Danny Nyatuka
Doctoral Fellow, School of Computing and Engineering Sciences , Strathmore Univeristy, Nairobi Municipality, Kenya

Retha de la Harpe

Details

Presentation Type

Paper Presentation in a Themed Session

Theme

Design Management and Professional Practice

KEYWORDS

Cloud computing, Patient centered eHealth, Health care design, Kenya