The Sixteenth International Conference on Books, Publishing & Libraries

Abstract

Academic libraries are assuming significant place in higher education setting for better ranking in National Academic Accreditation Council in India. The role of library service quality in fostering the growth and assisting parent universities academic services has gained much attention recently. There is not much empirical research in this area due to inadequate conceptualization and the lack of a validated scale used by libraries in India. This study aims to conceptualize and empirically validate a multidimensional service quality scale in the Law universities in India. LibQual instrument was adapted for the study. Total of 200 responses were collected out of which 174 were used in data analysis. We conducted the factor analysis using the varimax rotation procedure to assess the initial measurement scale. We used Kaiser-Meyer-Olkin (KMO) and Bartlett’s test of sphericity to evaluate the appropriateness of the factor analysis. The former ensured the overall measure of sampling adequacy as it was 0.64 (> 0.050) and the latter provided support for the validity of the instrument resulted significant p value=0.000. Findings show that library service quality in Law universities is a hierarchical, multidimensional, and reflective, consisting of three primary dimensions and six sub-dimensions. The results confirm that the library service quality scale is more effective at predicting user satisfaction. The instrument developed can be used to monitor and improve service quality of law libraries.