Russ is a telecommunications professional employed in Openreach, BT`s specialised division providing network access to all communication providers in the UK. In his current role as Benchmarking Manager he continuously seeks out for implementation be
...MoreRuss is a telecommunications professional employed in Openreach, BT`s specialised division providing network access to all communication providers in the UK. In his current role as Benchmarking Manager he continuously seeks out for implementation best practice in peer organisations worldwide. Russ is undertaking a PhD at Queen`s University Belfast His thesis considers the continued organisational viability of large established mature organisations. His research interests include innovation, business improvement and organisational culture. Russ has an MSc from the University of Ulster and is a Chartered Member (MCQI-CQP)of the Chartered Quality Institute
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Organization Studies
