Produced with Scholar

#Ambulance! case study (global)

Project Overview

Project Description

For your case study, you will select an incident of violence (or a risk of violence) that you faced. 

Your case study will have three parts:

For further instructions and guidance, please refer to the full case study assignment and to the video tutorials.

Icon for Case Study - Singapore - Emergency situation nearly turned violent

Case Study - Singapore - Emergency situation nearly turned violent

Part 1. General Information

My name is Aaron, I'm a first year nursing student at the Insitute of Technical Education here in Singapore. I've worked part time in event companies and organizations to provide first aid coverage. I'm also part of the *National Disaster Response Team, having received basic training (hoping to move on to medical specialization). I have recently completed my clinical posting at a local general hospital (I'm a first year nursing student so the posting required me to carry out simple skills such as assisted showering and assisting in the feeding of meals for patients etc. but it helped in my duties as a first aider because you get a lot of interaction with clients and you get a lot of exposure to practice skills like bandaging.) In Singapore, there is minimal to no violence. However, external and internal threats such as radicalism and terrorism have surfaced over the past few years, with the most recent one being the arresting of 6 terror suspects in Batam over a plot to fire rockets from Batam to Marina Bay.

That being said, I'm part of a team of volunteers. We do first aid coverage on a volunteer basis usually during weekends and public holidays with the exception of some national events depending on the deployment dates provided by the community services department in Singapore Red Cross . We're equipped with access to ambulances or an equivalent should we require the evacuation of a casualty. Our standard attire includes our organization's shirt and long pants with covered shoes.Out in the field, we have radios to keep in touch with one another ( However, in certain places such as Pulau Ubin, they're unreliable so we fall back on our phones to keep in touch ) We do have a team of people monitoring the security situation in Singapore, but I have not had the opportunity to intimately work with them. Given the opportunity, I would like to look into utilizing the incident command system at these event

*National Disaster Response Team (NDRT) is a training programme that prepares volunteers for deployment in response to local incidents and overseas missions. Roles include responders who are trained in first aid, healthcare, psychosocial support (PSP), restoring family links (RFL) and operations.

One of the Singapore Red Cross Society's Ambulances

 

The First Aid Post we operated from under the "First Aiders On Wheels (FAOW)" Programme
One of the event coverages under the Ministry Of Health under the Disaster Site Medical Command (DSMC) - National Day Parade 2016 (I'm 3rd from the right) Note our attire, vests for national events and target board t-shirts for regular duties.

 

Part 2. The Incident

Earlier this year in March during a first aid duty (First Aiders On Wheels), I (along with a senior Volunteer Instructor) responded to a secondary drowning case. We weren't able to tell the man had drowned until after the incident when we did evaluation. Me and my senior were approached by a member of public who informed us of someone who had suddenly collapsed after getting out of the water and walking several steps. I wasn't CPR and AED trained yet back then so the thought of grabbing an AED didn't cross my mind when we rushed to the scene. Mistaken as Medics, the SFA trained member of public immediately stopped compressions and expected us to takeover. Me and my senior jumped in and continued with 2-man CPR. As I gave the compressions and my senior gave the ventilations and prepared the casualty for the application of an AED, out from the crowd emerged a drunkard man of same ethnicity as the casualty who seemed aggressive as he approached us. ( We could tell he was just about to attempt to throw a punch ). Thankfully backup from the first aid team at base arrived and together with another member of public, the man was pacified. We applied an AED (brought to the scene by another member of the team) and no shock was advised. We continued CPR until the paramedics arrived. Following which we handed the casualty over as best we could. 

This incident sparked my interest in First Aid and pre-hospital care. Looking at the paramedics doing their job really impressed me. It was quite a memorable case despite the near-miss assault.

 

Part 3. The Analysis

Singapore, peacekeeping time. Incident of near-assault.

Date of incident : Sunday, 13 March 2016 

Time of incident : 1730hrs

Before entering the site where the incident occured, my initial plan was to get there as quick as I could and evaluate the situation before calling for backup or request for any necessary equipment. I was caught unprepared due to my lack of qualification ( I was only Standard First Aid trained then ). Upon reaching the scene, members of the public were quick to identify us as "medical personnel" and immidiately made way for us, expecting us to be able to provide better treatment to the drowned casualty. The way they handed over the casualty was anything but smooth, and so me and my senior jumped into doing CPR following the abrupt pausing of the previous CPR cycle. Our actions were according to the plan; we did what we could in order to preserve the life of the casualty. We did 2-man CPR, with me doing the compressions and my senior handling the ventilations. 30:2. 

My plan was then to continue CPR until the paramedics arrived but it changed when my senior called in for an AED and I had to reposition my hands so he could place the defibrillation pads. The initial plan did not change much, but I had not been trained in an actual scenario where an AED was involved. I don't think the incidence of violence could have been avoided as it could have been purely by chance, but if I could add a counter-measure to help handle the drunk man involved, I would have liked for an additional 2 or 3 people to tag along to provide better crowd control and identification of potential threats hidden within the crowd.

I believe the root cause of the security incidence is the lack of manpower as well as the law that was only recently put in place;The Liquor Control (Supply and Consumption) Act. Under the law, drinking is banned in all public places from 10.30pm to 7am. Retail shops are also not allowed to sell takeaway alcohol from 10.30pm to 7am.[Quoted from Wikipedia] Therefore numerous individuals have chosen to consume alcohol during the day and sometimes in broad daylight, not that there's anything wrong with that.

The incident of violence could have occured because the individual felt that we were not qualified responders and perhaps in his confused state, have mistaken us as under-equipped paramedics. To quote his very words : " You don't know how to do don't anyhow touch him lah! " 

Due to incidences such as these, there will likely be ammendments/improvements to the Standard Operating Procedures for responders in our First Aid programme. A potential consequence deriving from this incident of violence could be the instilling of fear in potential volunteers in the future, which would hinder efforts in recruiting more personnel to assist in First Aid duty coverage. This will result in a lack security and make access to those in need of medical assistance more risky and tedious. Deceivingly minor, this incident involving the drunk man could have easily escalated when factors such as tensions between ethnicities are placed into consideration. A fight between two individuals has the potential to escalate into an all-out riot, as can be seen from the case of the "Little India Riot" in 2003. More details about the incident can be found here : http://www.todayonline.com/singapore/riot-breaks-out-little-india
 

We followed the procedures previously briefed to us by our former leaders and took precautions to aid in the reduction of risk and danger when we were attending to the case. During the case, we did what we could and delegated manpower to help manage the crowd. Following which, we did a debrief at headquarters and put together a report in preperation should the police require it. We looked through the standard operating procedures and made ammendments to how many people should assist and for which type of case. This will and has aided the teams in communication and coordination after us in their first aid coverage deployments. 

To summarize, me and my team have learned the importance of being prepared, the importance of communication and coordination as well as the importance of educating the public and ensuring a high level of competency in all Standard First Aid trained personnel. I hope to share this case study with people who have faced a similar context as I have so that they will know how to better prepare themselves for it should the same situation arise again. 

►Q&A
♦ Query from Michael Bradfield ♦
Thanks for sharing Aaron. I think that is a good example of when you can find yourself in a situation where you are doing your best to help someone and find yourself in a dangerous situation without intending to be. For this case, my question would be if,on reflection, you think there is anything you could have done to have avoided this occurring. From your story, it does not sound like you could have done anything to have prevented it. I guess the questions that spring to mind are the "what ifs". If he had reached you without the intervention what would you have done? Would you have carried on resuscitating the cardiac arrest, could you have done so? Would you appeal to the crowd for help? Thanks.
•Response; Thank you for responding to my update Michael! With pertinance to the questions you've posed, I think that I could have avoided the near-violent incident if I had brought along additional personnel. We had about 8 members at base and we only sent 2 out, including myself. With additional personnel, two can focus on attending to the casualty whereas the others can be delegated to doing crowd control and assisting the paramedics in creating a path from the ambulance to the site of occurence and back. If the member of public had reached out to us without the intervention, I suppose the most logical thing for me to do at that point would be to assist in crowd control and be on standby should the member of public become exhausted and requires someone to takeover. If I had to carry on resuscitating , I would do so... and if I am unable to provide efficient compressions due to fatigue, I would appeal to the crowd for help. ( A nurse had approached the scene according to my team mate, and had offered to help whilst me and my senior were doing CPR. She was not equipped with any life support equipment and it was likely that she was taught BCLS, so we turned down her assistance but kept her nearby in case we needed someone to stand in for us ) 
♦ Query from Rizwana Memon ♦
Hi Aaron .My interest in your case is due to the fact that i myself am a FA trainer and responder and i could understand how difficult it would have been then to apply the skills of CPR esp when you were not trained .Its very courageous of you to take steps to help someone in need .I would like to know more about the causality's condition when you found him collapsed ?Were you a little apprehensive to start or you knew and were confident enough to find the outcome ? Did you thought of how to handle that drunken man if he would have attacked you ?
•Response; Thank you for your reply Rizwana! The casualty was found by us to be what seemed bloated (His abdominal area was unusually swelled up. He had a faint pulse and pale lips. We could only force open his mouth wide enough to see that his tongue was not rolled back but forcefully pressing against the lower jaw due to what seemed like shock. We did not check his eye dilation as we were not trained in that yet at that point. He was foaming from the mouth after my third cycle of compressions, so we turned his head to the side to drain the fluid away) I was a little apprehensive to start I suppose, as I took awhile to assess the situation and grasp the facts and details of the casualty at hand. I've learned from this case since and have found that evaluation can be done whilst doing CPR, with enough practice. At that point, I was not confident enough to find the outcome, but by the signs and symptoms shown, I could roughly tell what happened. Since then I've always thought about what would happen if the drunken man had attacked me. Several scenarios have played out in my mind ever since; Scenario 1, where I get knocked out of the way and CPR gets interrupted, my senior would then be in shock and I would have to yell over to tell him to carry on CPR on the casualty by himself as members of the public assist in pulling away the man from me. Scenario 2, where he shouts right into my face but does no physical harm and I continue CPR with my senior and reach out to the crowd for assistance in bringing the drunk man away. Scenario 3, the drunk man assaults both me and my senior, entirely disrupting CPR and attempts to cause harm to the crowd, I would have to take him down and hold him there while I scramble to get either my senior or someone from the crowd the carry on CPR or assist in holding down the drunk man so that I can carry on CPR.